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Shipping & Returns

Shipping

We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Items are packaged and usually are ready to ship within 1-2 business days for domestic orders and 2-3 business days for international orders after placing a successful order. These times are estimated times and may vary slightly during product release dates or peak times during the holiday shopping season. If Pre-Order items are combined with In-Stock items or other Pre-Order items on an order, the entire order will ship once all Pre-Ordered items become In-Stock.  We are open Monday-Friday and closed during the weekend and holidays. Any orders placed during the weekend or holidays will be handled when staff comes back the next business day. We offer shipping service via USPS and FEDEX . If you require special handling for any packages, please contact us to make special arrangements. If a shipment happens to fall on a holiday, it will be shipped the following day.  

Duties & Taxes

Toy Dojo ships orders outside of the United States however these orders may be subject to taxes, customs duties, and others fees assessed by the destination country. These fees are the sole responsibility of the recipient. Toy Dojo has not control over these charges. We suggest that customers contact their local customs office to determine what, if any, duties/taxes/fees will be charged. 

Free Shipping

Orders placed and shipped within the United States which have a pre-shipping total of $150 or more qualify for FREE standard shipping.  Shipments with this method will use the shipping service of our choosing and can take between 2-9 business days. If you need earlier delivery, we offer other shipping options at an additional cost.

Packing & Condition

All orders are packed carefully by our shipping staff to ensure that the package gets to you safely.  We try to do our part to help the environment so whenever possible we will resuse packing material.  While we will do our best to pick out the best condition for items purchased, we DO NOT guarantee box condition of any items. To be fair to all our customers we do not take requests to go through our stock to pick out the best boxes.  

 

Condition Upgrade Option

Certain items will have the option for customers to upgrade the condition of the packaging of the item to Mint Condition Packaging or better for an additional charge.  Mint Condition Packaging will be selected from the stock available and will be C9 (NRMT-MINT) with little to no flaws on the box.  The default option will be Standard Condition Packaging which will be C8 or better and may have scratches or dents to the packaging. In the event that Mint Condition Packaging is selected and the boxes available do not fit that grade, we will notify you and provide options for your order.  Items with the Condition Upgrade Option will have the condition options to the right of the product (see image below).  Box condition for items are NOT guaranteed if the upgrade option is not offered.  

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Pre-Orders

Toy Dojo accepts Paypal and all major credit cards: Mastercard, Visa, American Express, and Discover Card. We offer many items for presale months before they are released. Payment for Pre-Order items can be made at the time of purchase or customers can elect to be billed later when items are about to arrive. Once order is received, you will be placed on our Pre-Order list for the item. Items are allocated on a first come first served basis. If for any reason our supply is shortened or cut and are not able to fill your order, your payment, if paid in full, for the item will be fully refunded. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason. Pre-Order item descriptions are based on initial product sheets which we receive and product and color changes can occur between the description release and the actual release date. We will update our listing with any information that we receive but please keep this in mind when ordering.

Customers can elect to be billed later for their pre-orders by selecting the Pre-Order option during Step 4: Order Confirmation.  Customers that elect this option will be billed approximately a week before items are scheduled to arrive.  Customers are then given 7 days to pay the invoice or they will lose pre-order pricing and allocation for the item.  The Pre-Order option is ONLY for customer orders with pre-order items.  Orders that do not contain pre-order items, which select Pre-Order option, do not qualify and will be cancelled and deleted.  

If payment is missed on one or more outstanding pre-orders which have arrived and become in-stock, other existing pre-orders in the same account will risk cancellation.  

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Returns

We honor returns for any factory sealed item(s) if they are returned within 15 days of the purchase date and if the item is still in production. The item(s) must be returned in the same condition that they were shipped out of our warehouse in.  If you are returning an item that was shipped with FREE standard shipping, you will be refunded your order amount minus the shipping cost to get the item to you.  Factory defective items can be exchanged for the same item only, if the item is still in production otherwise no exchange is possible. Refunds will be issued in the form of store credit or the original method of payment.  Customer service must be contacted before returning any items.  We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You should expect to receive your refund within four days after we receive the returned product, however, in many cases you will receive a refund more quickly. 

 


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